Frequently Asked Questions
Expert advice on our heritage eyewear and your shopping experience.
How do I determine my frame size for MOSCOT glasses?
Most of our frames come in multiple sizes. You can find the size (e.g., 46, 49, 52) engraved on the inside temple. We recommend checking our size guide to compare measurements with your current eyewear for the perfect fit.
Do you offer prescription lenses for online orders?
Yes, we offer a full range of prescription lenses including single vision, progressive, and blue light filtering. Simply upload a valid prescription from your optometrist during the checkout process.
What is your return policy for eyewear?
We accept returns on frames and non-prescription sunglasses within 10 days of delivery, provided they are in original condition. Please note that custom prescription lenses are tailored to your specific needs and are non-refundable.
How should I care for my handcrafted MOSCOT frames?
To maintain the quality of your Italian acetate or metal frames, clean them regularly with the provided microfiber cloth and lens cleaner. Avoid extreme heat and always store them in their protective case when not in use.
Do you ship internationally?
MOSCOT ships worldwide. International shipping rates and delivery times vary by destination. Please note that customers are responsible for any local customs duties or taxes incurred upon entry.
Can I get my frames adjusted at a MOSCOT shop?
Absolutely. If you are in New York City or near any of our global shops, our expert opticians provide complimentary adjustments to ensure your frames sit comfortably and correctly.